![]() Your customer can contact you directly with questions and you will have a chance to rectify the situation or be able to issue a refund to the customer before they dispute a charge. Supplying a telephone number for your customer will help prevent a chargeback from occurring. Provide us with a local or 800 number that we can include on your billing statement.If you have an internet or phone order, validate the CID.Use the Address Verification System (AVS) to ensure that your customer is providing you with the correct billing address.Take the following precautions that are unique to your business: Obtain an authorization number for the full amount of the sale - do not break the sale into several smaller amounts.Verify that the number on the screen matches the embossed number on the credit card.Be sure that all of the transaction information shows up on the imprinted copy including the amount, business name and location, and the cardholder’s signature. Get an imprint or validate the CID whenever a card has to be manually keyed into a terminal.Instead you should request a new form of payment from the cardholder. If the credit card is declined when it's swiped through the card reader, do not continue to try and get an authorization.If the chip card transaction is read, but declined, it must not be processed. ![]()
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